Re: IBM moving to electronic support only

Thank you for all your comments. We at IBM do understand that there will be situations where use of the SR tool will not be possible and you will need to talk to someone to get the ticket answered. We are trying to get clients who are not having issues used to using the SR tool. We put significant investment into the SR tool and the IBM support portal. We do encourage feedback on the tools (via the feedback mechanisms available on both tools) as we take and analyze all the feedback. We are commited to providing the best support web experience. One final comment, the rationale behind is this really client focused. We believe that if you get used to the Support Portal and SR, you will be able to solve some problems yourself, which most clients actually prefer, and when you need to request assistance, we will be able to get the correct technical resource working your problem in a more efficient and effective manner.